Terms of Service

1. Service Description

Traverse is a visual thinking and project planning tool with AI-powered features. It allows you to organize notes, documents, links, and ideas on a canvas, with AI assistance to find connections, identify gaps, and help you think through complex projects.

2. Account Registration

To use Traverse, you must create an account with a valid email address. You are responsible for maintaining the security of your account credentials and for all activities that occur under your account. You must notify us immediately of any unauthorized use of your account.

3. Free and Paid Plans

Traverse offers both free and paid subscription plans. Free plans have limitations on the number of boards, notes per board, and daily AI usage. Paid (Pro) plans provide expanded or unlimited access to these features.

Billing: Paid subscriptions are billed monthly or annually, depending on your chosen plan. Payment is processed through Stripe, our third-party payment processor.

Cancellation: You may cancel your subscription at any time through your account settings. Upon cancellation, you will retain access to Pro features until the end of your current billing period.

Refunds: Subscription fees are generally non-refundable. However, if you cancel within 7 days of your initial subscription purchase, you may request a refund by contacting us.

AI Boost Packs: AI Boost Packs are one-time purchases that provide additional AI actions. Boost pack purchases are non-refundable.

4. Acceptable Use

You agree not to use Traverse to:

• Engage in any illegal activity or violate any applicable laws
• Upload, store, or share content that is illegal, harmful, threatening, abusive, defamatory, or otherwise objectionable
• Abuse, exploit, or misuse AI features, including attempting to circumvent usage limits
• Use automated scripts, bots, or scraping tools to access the service
• Attempt to gain unauthorized access to our systems or other users' accounts
• Interfere with or disrupt the service or servers
• Resell or redistribute the service without our permission

5. AI Features Disclaimer

Traverse uses AI (powered by Anthropic's Claude) to provide insights, suggestions, and analysis of your content. Please be aware that:

• AI-generated insights are suggestions only and should not be treated as professional advice (legal, financial, medical, or otherwise)
• AI may make mistakes, produce inaccurate information, or misunderstand context
• You are responsible for verifying any AI-generated content before acting on it
• AI features are provided "as is" without guarantees of accuracy or completeness

6. Intellectual Property

Your Content: You retain ownership of all content you create, upload, or store in Traverse. By using the service, you grant us a limited license to store, process, and display your content as necessary to provide the service (including sending content to AI providers for analysis).

Our Platform: Traverse, including its design, features, code, and branding, is owned by us and protected by intellectual property laws. You may not copy, modify, or reverse engineer any part of the service.

7. Content Storage and Deletion

Your data is stored on cloud infrastructure provided by Supabase and Vercel. We take reasonable measures to protect your data, but you are responsible for maintaining your own backups.

When you delete your account, we will delete your personal data and content within 30 days. Some data may be retained in backups for a limited period or as required by law.

8. Limitation of Liability

To the maximum extent permitted by law, Traverse and its operators shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses.

Our total liability for any claims arising from or related to these terms or the service shall not exceed the amount you paid us in the 12 months prior to the claim.

9. Termination

We reserve the right to suspend or terminate your account if you violate these terms, engage in abusive behavior, or for any other reason at our discretion. We will provide reasonable notice when possible, except in cases of serious violations.

10. Changes to Terms

We may update these terms from time to time. If we make material changes, we will notify you by email or through a notice in the service. Your continued use of Traverse after changes take effect constitutes acceptance of the new terms.

11. Governing Law

These terms are governed by the laws of New Zealand. Any disputes arising from these terms or your use of Traverse will be subject to the exclusive jurisdiction of the courts of New Zealand.

12. Contact

If you have questions about these terms, please contact us at hello@usetraverse.com